Shipping & Returns Policy

Effective Date: April 15, 2025

Thank you for shopping with Wolike. This Shipping & Returns Policy (“Policy”) explains how we handle shipping, delivery, returns, and refunds for purchases made on our website https://wolike.shop. By placing an order, you agree to the terms outlined below.

For questions, contact us:

1. Shipping Information

  • Processing Time: Orders are typically processed within 2 business days after payment is confirmed.
  • Delivery Time: Standard delivery usually takes 7–15 business days, depending on the destination and shipping method.
  • International Shipping: We ship to multiple countries. Customs clearance, duties, and taxes may apply based on your location and are the responsibility of the customer.
  • Shipping Carriers: We partner with reputable carriers to ensure safe and timely delivery.
  • Tracking: Once shipped, you will receive a tracking number by email to monitor your package.

2. Shipping Costs

  • Shipping costs are calculated at checkout based on the weight, size, and destination of your order.
  • Free shipping may be offered for certain promotions or order thresholds (when specified on the Site).

3. Delivery Issues

  • Delays: While we strive to meet estimated delivery times, delays may occur due to customs, weather, or carrier issues. We are not liable for delays beyond our control.
  • Lost or Damaged Packages: If your order is lost or arrives damaged, contact us immediately. We may provide a replacement or refund after investigation.
  • Incorrect Address: Customers are responsible for providing accurate shipping information. Wolike is not responsible for packages delivered to incorrect addresses supplied by the customer.

4. Returns Eligibility

We want you to be satisfied with your purchase. Returns are accepted under the following conditions:

  • You must request a return within 14 days of receiving your order.
  • Items must be unused, undamaged, and in original packaging with all tags attached.
  • Certain items are non-returnable for hygiene or safety reasons (e.g., personal care items, intimate goods, customized products).

5. Return Process

  1. Contact us at connect@wolike.shop to request a return authorization.
  2. Provide your order number and reason for return.
  3. Ship the product back to the address provided by our support team.
  4. Once we receive and inspect the returned item, we will notify you about your refund eligibility.

6. Return Shipping Costs

  • Customers are responsible for return shipping costs unless the item is defective or incorrect due to our error.
  • We recommend using a trackable shipping service. We are not responsible for items lost in return transit.

7. Refunds

  • Approved refunds will be processed to your original payment method within 7–10 business days after we receive the returned item.
  • Shipping fees are generally non-refundable, except in cases of defective or incorrect items.
  • Partial refunds may be granted if the returned item is not in its original condition.

8. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product (subject to return conditions) and place a new order.

9. EU/EEA Consumer Rights

For customers located in the European Union (EU) and European Economic Area (EEA):

  • You have a 14-day right of withdrawal under the EU Consumer Rights Directive.
  • This allows you to cancel your order for any reason within 14 days of receiving the goods and obtain a full refund.
  • To exercise this right, you must notify us in writing (by email) within the withdrawal period.

10. Contact Us

If you have any questions about shipping, returns, or refunds, please contact us: